Privacy Policy

AG Floor Solutions Ltd

We respect the EU's General Data Protection Regulations (GDPR) and this policy explains how I collect and treat any information you give me.

Valuing your privacy

We will never use your personal information for any reason other than why you gave it to us, and will never give anyone access to it unless you have given us your permission, or we are forced to by law.

How we collect information

We ask for contact information including your name, email address, and phone number so that we can reply to your enquiry.

We may ask for further contact information such as site/property address when you hire us so that we can do business.

Occasionally, we might receive your contact information from one of our partners. If we do, we will protect it in exactly the same way as if you gave it to us directly.

What information we hold

When you contact us by email or through our website, we will collect your name, email address, phone number, and the company you work for, if you've chosen to provide that information.
If you do business with us, we will also collect your postal address and business name if relevant and keep records of the invoices and the payments you make.
If you provide us with a service we will need your bank details to pay you.

Where we store your information

When you contact us by email or through our website, we store your your information in my our business email cloud account (We use Google).

Disclosures of your personal data

I may have to share your personal data with the parties set out below:

  • Deliveries from building material / tile suppliers
  • Specialist designers - underfloor heating suppliers
  • Government bodies that require me to report processing activities.
  • Third parties to whom I partner with do to business, such hired labour.

We will always ask for your permission before sharing your details with third parties, unless forced by law.

When it's necessary to store your information in third-party services, we restrict access only to people who need it.

Cookies

Cookies are used on this site to track your use of this website. This enables us to understand how you use the site and track any patterns with regards how you are using this website. This helps us to develop and improve the website.

You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of this site.

How to complain

We take complaints very seriously. If you've any reason to complain about the ways we have handled your privacy, please contact Alex Garside by email at: info@agfloorsolutions.co.uk

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on this website.

Last updated: 12/8/2020